Went in for a scratch and I was out within 15 minutes. The women at the front desk were patient with my questions and gave me an accurate waiting time to which I was serviced as soon as possible. Most shops will charge a costly fine just to look at the damage, but they did it for free! They provide estimates over the phone and work with you as best as they can. If you need your car repaired in Gainesville, this is the place to go! - Beatrice L.